Refund Policy

Thank you for choosing our IT services. We are committed to delivering high-quality digital and technology solutions. Please read our refund policy carefully before purchasing any service.

1. Nature of Services

Our services include, but are not limited to:

• Website Development
• Mobile Application Development
• Digital Marketing
• Digital Marketing
• Content Creation
• Graphic Design
• Other Custom IT Solutions

As these services involve time, expertise, and resource allocation, refunds are subject to the terms outlined below.

2. Eligibility for Refund

A refund may be considered only under the following circumstances:

• The project has not been initiated within the agreed timeline due to our fault.
• Payment was made twice for the same service due to a technical error.
• We are unable to deliver the service as agreed and no substantial work has been completed.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after project commencement.
• Delay caused by the client's failure to provide required information, approvals, or materials.
• Services that have already been delivered, partially completed, or approved by the client.
• Digital marketing, SEO, advertising, and consulting services once work has commenced.
• Domain registration, hosting charges, third-party software licenses, API subscriptions, and other third-party costs.
• Customized software, websites, applications, or design work developed specifically for the client.
• Failure of expected business outcomes, rankings, traffic, sales, or revenue generation.

4. Project Cancellation

By Client

If the client cancels a project:

• Before work begins: Up to 80% refund may be issued after deducting administrative and transaction charges.
• After project commencement: Refund will be calculated based on the work completed and expenses incurred.
• After 50% project completion: No refund will be provided.

By Company

If we cancel the project due to unforeseen circumstances:

• A proportionate refund will be issued for services not delivered.

5. Refund Request Procedure

To request a refund, clients must submit:

• Full name
• Invoice number
• Payment details
• Reason for refund request

Requests should be sent to:

Email: support@vjwebsolutions.com

6. Refund Processing Time

Approved refunds will be processed within 7–14 business days through the original payment method used for the transaction.

Processing times may vary depending on banks, payment gateways, or financial institutions.

7. Dispute Resolution

Any disputes arising from this refund policy shall first be addressed through mutual discussion and resolution. If unresolved, disputes shall be subject to the jurisdiction of the courts located in [Thane, Maharashtra, India].

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on our website with the revised effective date.